Technology and Efficiency at Your Disposal
Alternatives to traditional banking are on the rise. Businesses that use technology to enhance or automate financial services are rapidly advancing and replacing more traditional ways of banking. Inevitably, as with any business, there is a need to have a reputable collection agency on your side once all other avenues have been exhausted.
Debt Collection Services You Can Trust
Having a streamlined collections process in place is essential to any growing, profitable Fintech company. Proven leaders in collection services with guaranteed results in the online lending space. Midwest Fidelity utilizes the latest technology to stay up-to-date in this ever-evolving industry. Our services include:
- Trained and compliant staff
- Customizable reporting
- Competitive contingency fees
- Streamlined process
- IDAP – We utilize IDAP®, a customizable data analytics product offered by Provana to use data in the safest way possible.
- Omni Channel Communications – We continually gather Right Party conversions data so we can tweak strategies by service level requests, demographics, compliance, preference, and many other data points. Our strategies include but are not limited to: letters, emails, 2-way SMS (text messaging), chat, outbound dialing strategies, inbound IVR, and a 24/7 online negotiation portal.
- ICAP – We leverage ICAP®, a speech analytics platform offered by Provana, that automatically monitors and objectively scores 100% of our calls.
- Real-Time Call Coaching Software – We use Balto’s A.I. call coaching software to help us collect more information and collect compliantly. Balto automatically detects compliance violations and common objections during phone calls and visually coaches our agents to take corrective actions or suggests compliant rebuttals before the end of the call.